pkr92 Privacy Policy

This Privacy Policy ("Policy") describes how pkr92 ("pkr92," "we," "us," or "our") collects, processes, stores, and protects the personal information of users ("you," "User," or "Player") who access and use the pkr92 website at pkr92.co and all associated services (collectively, the "Platform").

pkr92 operates as an online gaming and sports betting platform serving players across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad. In the course of providing its services, pkr92 collects and processes personal data as described in this Policy. pkr92 is committed to handling all personal data in a responsible, secure, and transparent manner.

By registering an account on pkr92 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not accept this Policy, you should not use the pkr92 Platform. This Policy should be read alongside our Terms & Conditions.

pkr92 collects personal data through several touchpoints across the Platform lifecycle. The categories of data collected include:

pkr92 collects only the minimum data necessary to provide its services and to fulfil applicable legal and regulatory obligations. Data collected automatically via technical means (such as cookies and server logs) is described in Section 6.

pkr92 uses the personal data collected for the following purposes:

• Account administration: Creating and maintaining your pkr92 account, verifying your identity, processing login authentication, and enabling account security features including two-factor authentication.
• Service delivery: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah; settling bets and casino game outcomes; crediting bonuses and loyalty rewards.
• Legal and regulatory compliance: Conducting know-your-customer (KYC) verification, anti-money laundering (AML) screening, age verification (strictly 18+), and responding to lawful requests from regulatory or law enforcement authorities.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: Responding to support requests, resolving disputes, and maintaining records of player interactions for quality assurance.
• Responsible gaming: Monitoring account activity to identify patterns consistent with problem gambling behaviour and administering self-exclusion, deposit limit, and account restriction tools.
• Platform improvement: Analysing aggregated usage data to improve Platform performance, game selection, and user experience. This analysis is performed on anonymised or aggregated datasets where possible.
• Marketing communications: Sending promotional communications about pkr92 offers, PSL betting specials, and new game releases, subject to your marketing preferences. You may opt out of marketing communications at any time via your account settings.

pkr92 processes personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the contract established by our Terms & Conditions when you register a pkr92 account, including account management, transaction processing, and game settlement.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations, age verification requirements, and cooperation with lawful regulatory or law enforcement requests.
• Legitimate interests: Processing carried out to pursue pkr92's legitimate business interests, including fraud prevention, security monitoring, responsible gaming programme administration, and Platform analytics, provided such interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and certain non-essential cookies, where you have provided clear and specific consent. You retain the right to withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

pkr92 does not sell, rent, or trade your personal data to third parties for their independent commercial purposes. pkr92 may share your personal data with the following categories of recipients only where necessary and on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers, for the purpose of processing PKR deposits and withdrawals. These providers operate under their own privacy policies and are independent data controllers for their respective services.
• Identity verification providers: Third-party KYC and AML screening services used to verify player identity and comply with applicable regulatory obligations.
• Game technology providers: Software providers whose games and live dealer services are integrated into the pkr92 Platform. Game providers receive only the minimum data required to deliver their service and record game outcomes.
• Regulatory and law enforcement authorities: Government agencies, regulators, courts, and law enforcement bodies where disclosure is required by applicable law or a valid legal order.
• Service providers: Cloud hosting, cybersecurity, analytics, and customer support technology vendors operating as data processors under binding data processing agreements with pkr92.

pkr92 uses cookies and similar tracking technologies on its Platform. Cookies are small text files stored on your device that help pkr92 deliver a functional and personalised experience. The types of cookies used on pkr92 include:

• Strictly necessary cookies: Essential for the Platform to function. These include session management cookies that keep you logged in to your pkr92 account and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, preferred games, and display options to improve your pkr92 experience across sessions.
• Analytical cookies: Collect anonymised or aggregated data about how users interact with the pkr92 Platform, including pages visited and features used. This data is used to improve Platform performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content about pkr92 offers. These cookies are only set with your consent and can be withdrawn at any time via your browser or account settings.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the pkr92 Platform.

pkr92 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods applicable to pkr92 data include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with applicable AML and record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five (5) years following each transaction, as required by applicable financial regulations.
• KYC documents: Retained for the duration of your account and for a minimum of five (5) years following account closure or the completion of the relevant verification process.
• Communications and support records: Retained for a minimum of three (3) years following the relevant interaction.
• Technical and usage data: Retained in identifiable form for up to 24 months; anonymised aggregates may be retained indefinitely for analytical purposes.

Following the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised in accordance with pkr92's data destruction procedures.

pkr92 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pkr92 servers
• Encryption of sensitive data fields at rest, including payment method details and KYC documents
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication for administrative access to systems containing personal data
• Regular security assessments, penetration testing, and vulnerability scanning
• Incident response procedures for the detection, containment, and notification of any personal data breaches

While pkr92 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are encouraged to maintain the security of your own pkr92 account by using a strong, unique password and enabling two-factor authentication.

As a pkr92 player, you have the following rights in relation to your personal data, subject to applicable law and any overriding legal obligations held by pkr92:

• Right of access: You may request a copy of the personal data pkr92 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. Some corrections can be made directly within your pkr92 account settings.
• Right to erasure: You may request deletion of your personal data in certain circumstances. Note that pkr92 is required to retain certain data for legal and regulatory compliance purposes, which may limit the scope of any erasure request.
• Right to restriction: You may request that pkr92 restrict the processing of your personal data in certain circumstances, for example while a dispute is being investigated.
• Right to portability: You may request a copy of personal data you have provided to pkr92 in a structured, machine-readable format in certain circumstances.
• Right to object: You may object to processing carried out on the basis of legitimate interests and to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact pkr92 support at [email protected]. pkr92 will respond to all verifiable requests within a reasonable timeframe. Identity verification may be required before processing a rights request.

The pkr92 Platform integrates with third-party services including payment gateways (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), game software providers, and live dealer platform operators. When you interact with these integrated services, your data may be processed by the relevant third party in accordance with their own privacy policies.

pkr92 is not responsible for the privacy practices of third-party services. However, pkr92 carefully evaluates all third-party integrations and requires that service providers operating as data processors on pkr92's behalf maintain data protection standards consistent with this Policy through contractual data processing agreements.

pkr92 employs age verification procedures at registration and at the point of first withdrawal to confirm that all players meet the 18+ age requirement. If pkr92 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has registered on pkr92, please notify us immediately at [email protected].

Parents and guardians are strongly encouraged to implement appropriate parental controls on devices used by minors to prevent access to real-money gaming platforms including pkr92.

pkr92 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the pkr92 service. When material changes are made, the revised Policy will be published on this page with an updated effective date. For significant changes, pkr92 may also notify registered players via the contact information associated with their account.

Your continued use of the pkr92 Platform following publication of any amended Privacy Policy constitutes your acceptance of the revised terms. You are encouraged to review this Policy periodically to remain informed of how your personal data is being processed. If you do not accept any amendments to this Policy, you must cease use of the Platform and may request account closure by contacting pkr92 support.

For any privacy-related queries, concerns, or rights requests, please contact the pkr92 data team at: [email protected]